Arrival

First-timers: Please arrive 10 minutes before class so you have time to meet your coach and our Xformer. If you arrive after class starts, unfortunately, you will not be able to join class. This is for your safety so that you are able to understand the machine and the respect of our other clients taking class.

Current clients: Our door is locked at 5 minutes past the class start time. We cannot allow entry after that point for both safety and respect for other clients taking class. If you are late to class, you spot can be given to a stand-by client. If you arrive after the 5 minute mark, it is considered a no-show and our no-show policy will apply.

Wait-list and Stand-by Policies

If you are on the waitlist, you will be added automatically into class and receive and email/text message (please ensure you have your notifications turned on for the studio) up to 8 hours prior to class. You will not be added to class automatically if it is within the late cancel window (8 hours prior to class start). There will be an email sent out to everyone on the waitlist if spot opens less than 8 hours before class starts and it is first come, first serve to book yourself into the spot.

If you are added into class and cannot make it, you are still responsible for any late cancellation or no-show fees that may apply if you do not attend class. If you know you cannot attend class, please remove yourself from the waitlist.

If you are on the waitlist, you are allowed to show up at class time and wait for 5 minutes after class time for another client that does not show up for class. We cannot guarantee that you will get in as a stand-by client and if the client signed up for class arrives within 5 minutes of the class time, they will be allowed to take class.

Late Cancellation and No-Show Policy

We only have 5 spots per class, therefore we must adhere to a strict cancellation and no-show policy for the benefit of all clients being able to attend classes

If you are unable to attend class, please cancel instead of no-showing class so that another client on the waitlist is able to take class.

Late cancellation: Cancelling class less than 8 hours prior to the start of class.

No Show: Not attending a class you are signed up for.

For clients on an unlimited package, there is one waived late cancel/no-show fee per rolling 30 days.

Fees for membership clients are $12 for a late cancellation and $20 for a no-show

For clients with a class pack, late cancellations and no-shows will result in a credit being lost on the class pack. 

Clients on the Two Week Unlimited trial will follow the membership client no show fees.

Cell Phone Usage

Cell phone use is not allowed during class. Please be respectful of your fellow class participants so everyone can focus on their 50 minutes of self-care and leave your phone in a cubby. If you are on call or have an emergency situation, please let your coach know and we can support you in those situations.

Grip Socks

For both hygiene and safety, we require the use of grip socks in all MTHD 434 classes. There are no exceptions to this. policy. If you do not own socks, you can purchase them in studio. 

Instructor Subs

Please be aware that instructors may change without warning. When signing up for a class, you are signing up for that time slot, not the specific instructor.

Membership and Class Pack Sales

We are unable to offer refunds on class packs or memberships. If you are unable to complete your term or classes, you can transfer them to another client for a $10 transfer fee. Please see below for more information on cancelling a membership before your contracted term ends.

Membership Pauses and Cancellations

If you would like to cancel your membership after the initial commitment, please email hello@mthd434.com at least 3 business days prior to your renewal date.

 If you cancel your membership prior to the contracted commitment, you will incur a termination fee.

These fees are dependent on which membership option you have:

3-month unlimited: 50% of 1 month’s fee

6-month unlimited: 1 month’s fee

12-month unlimited: if more than 6 months are left in the contract, 1 month’s fee. If less than 6 months are left in the contract, 50% of 1 month’s fee.

8 or 10 per month contract: 50% of one month’s fee

If you have questions, please email us and we will be happy to discuss!

You can pause your membership by emailing us at least 3 days prior to your renewal date. If you have an injury or illness with a doctor's note, the 3-month limit can be adjusted.